Policies
Ordering
Windy Oaks Estate wines are sold in select restaurants and wine shops, via the website, at our Carmel tasting room, and at the winery in Corralitos. Wine Group members enjoy special offers, discounts, and regularly scheduled shipments. If you’d like to order online and pick up your order in person, please call us after you’ve ordered to arrange it!
Payments
We accept all major credit cards.
Shipping
Wines are shipped via FedEx and normally arrive within three business days. Depending on your needs and location, we can ship overnight, use special ice packs when shipping during hotter times or to warmer locations, and/or accommodate WILL CALL pickups in Carmel or Corralitos… we’d love to see you! Please contact us to discuss your individual needs.
Return Policy
We stand behind every bottle of wine we produce and want you to be completely satisfied with every purchase. Please be sure to inspect all packages upon receipt. Should any part of your order be compromised during shipping, please contact us immediately (within 48 hours of receipt) so we can make it right.
Security
SSL is a security protocol and technology used to establish encrypted connections between server and client… for example, our website and your browser. SSL allows sensitive information such as credit card numbers, social security numbers, and login credentials to be transmitted securely and protects against electronic eavesdropping; in fact, SSL connections are required by banks and credit card companies. If you see a little lock icon next to the URL or ‘HTTPS in front of the URL instead of just ‘HTTP, you’re enjoying the security of encrypted connections. The entire WindyOaksEstate.com website is delivered using SSL/HTTPS.
Privacy
We don’t sell or share your personal information with anybody outside of Windy Oaks.
Wine Group
Please visit our Wine Group FAQ page for frequently asked questions (and answers!) about our wine group.
Feedback and Reviews
We appreciate the stellar ratings and feedback we receive from our patrons. If you have anything less than a great experience with our wines or while visiting us… any issues at all… we want to hear about it first, so we can make it right! Thank you for your patronage.